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Do you think this is too far-fetched?

Numerous questions provide this type of service for things like GCC, MySQL, etc. I don't know if it's a proven model, but it's definitely not one that's been ignored.

Maybe I'm not taking something into account?

The big problem is that a lot of people use open source software because of the cost. An hourly consultant will often exceed the cost of almost any shrink wrap software in a day or two. So they may balk at hiring out support if their initial motive was cost cutting.

-Hook
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