Skip to main content
No. of Recommendations: 4
From an earlier post about Dell Financial:

http://boards.fool.com/Message.asp?mid=22715747


Just got back from a week at the beach today, all nice and relaxed. Boot up the 'puter and check my bank account online. Got a phone call before leaving for vacation saying that I needed to pay X amount of money before the Autopay would work. After 15+ mins of trying to explain to the agent that per the agreement, any past due payments and minimum payment would be deducted, i gave up. Decided to screw it and mail in my payment of $153.00. As the screen came up, my fears were confirmed: I had now made 2 payments of 153.00, one online and one by check. The false information i've received from this company has been almost criminal, one day this story, the next another. Now this may just be isolated and Dell Financial might be the greatest thing since sliced bread, but when a financial institution does this kind of this, they need to be called on it. Problem is, i'm not sure how much i can really do or how much Dell really cares?!?! Because of this and their almost non-existent tech support, i've sworn off Dell and would advise others to do the same, unless you have a very very thick skin. I thought I did but I guess i was wrong. Dell's great at selling computers but that's about it.



ramseesforever
Print the post  

Announcements

UGC Disclosure Notice Regarding Credit Card Posts
Community board discussions about credit cards are not provided or commissioned by banks who may have advertising relationships with The Motley Fool. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.