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Today I had an interesting conversation with a good friend, a newly retired parts manager for a large customer of Fastenal. He told me how FAST works.

FAST has such a huge inventory of parts that their customers become dependent on them for the hard-to-find items, then come to rely on them for all their needs. Price becomes less important, even unimportant, because availability and reliability are more important and the price of each part is minor compared with the cost of the whole machine (buses in his case). As he explained it, FAST always has the goods and they are always in stock or quickly available. Any other supplier trying to break into the business has a very hard time.

Just thought you would be interested!


(own FAST)
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