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I've never posted on this board before. But I'm so frustrated with my fiancees student loan company... I thought I'd see what you all think.
Now I had student loans a few years ago w/Sallie Mae and I never had any problems. I remember sending in extra payments towards principal which they applied right away. Also I have a mortgage with Washington Mutual and they give me no problems with my extra monthly payments. However AES when I've sent in extra payments towards principal to his student loans always puts the money first towards interest. Not all of it, but whatever interest has accrued. Is this normal or is this just AES? And now that he consolidated a few years ago is there any way to get away from them? They really got me mad cause when I was asking the supervisor to explain this to me over the phone she was extremely rude. I can't imagine a business doing this if they knew you could pick up, move elsewhere and some other big fish would get your extra money.

Any thoughts? Any government agency to complain to? Why can't he refinance? This is ridiculous!
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