No. of Recommendations: 1

You wrote, What dost though Foolish wizards think?

I'd call Amex and tell them my account has apparently been compromised. Oh no! Tell them you want a new account number and new card pronto!

They're making you wait so you will treat it as a billing dispute. That's wrong-headed thinking. Since the incident involves an unauthorized charge, it is fraud and Amex must deal with it now, today. Waiting for another fraudulent charge to appear is simply unacceptable – even if you and I know that's not going to happen.

In fact, I'd pick up the phone and try to file a police report about the incident – this is clearly more than a simple misunderstanding. Be truthful about it; but tell them you don't live in Tampa and have never been to a Blockbuster in Tampa and you feel like Blockbuster is either trying to extort money from you fraudulently or they're trying to get you to pay for their mistake.

If you didn't authorize the rental, I don't see how you could have implicitly authorized the charge against your credit card no matter what Blockbuster claims in their membership agreement.

BTW: Visiting my local Blockbuster they used to ask me for a current credit card. I always tell them no. (I actually tell them I don't have one with me.) They continue to rent movies to me and they've recently quit pestering me about it. (Any time I'm late, I always go in and pay the late fee immediately.) Go figure.

Moral of my little story? If you used your Amex card to sign up at Blockbuster, don't bother telling them you're changing the account number. That way they can't keep trying to ding you for this over and over again. Of course they could try to suspend your membership…

- Joel
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