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GA, I know it's a pain, but get the name of the person who runs the place (president, whatever) and send a letter of complaint direct to them. First of all, they owe you for keeping at it long enough to get your order through -- and second, if the boss doesn't know how many people are trying to get through and giving up, it'll never get corrected.

And what's more, you'll end up getting a little revenge, as they'll most likely want to assure your remaining as a customer by giving you a discount on your next order.

If they don't suggest it, you bring it up.

...but I still am...

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