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Generally, the IRS does not send forms booklets to anyone who:

>Did their own return on a computer the prior year.
>Used a paid preparer the prior year.
>E-filed the prior year.

Those folks get a postcard with a mailing label, and later, a 1040-V with estimated tax vounchers, usually.

Yes, I have seen the vouchers personally because I use tax software at home. But, At our site we are dealing with paper and pen, year after year. So our customers should be receiving the forms booklets. Many expressed concern because thay had not received them. It is like any other 'change', it causes concern.
I guess if we had been using efile I wouldn't have even noticed the 'change'.

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