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H & R Block filed 19.4 mln returns in the U.S. for fiscal year 2017 through April 19, with Assisted returns -2.5% to 11.8 million, and DIY online returns +6.8% to 5.0 million

Not good news:

Gained 238,000 on line return (smarter taxpayers = lower income per return )
Lost 287,800 assisted returns (high profit - many add-on fees)
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