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Hello Ishtar, thanks so much about having a friend to sit with me. I am trying to think if I can find a buddy for this, but the calls need to be made during the 9-5 office hours so maybe even if I can't have her with me, we can practice telephoning.

BTW I also got like 15 replies to my post on the Getting Organization board via this link . Every single post, in my opinion, had some really good and understanding tactics of handling a bully on the telephone. Quite honestly I didn't think I would get much that might apply to me, but every reply there resonated to me in some fashion (even one that had me laughing a bit, a fake "hang up" technique which I won't employ, but's sort of a funny passive-aggressive tactic if necessary).

Thanks again,
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