No. of Recommendations: 0
Hertz may be a company that is very profitable, but it also creates at least some of that profit by changing reservations without the customers knowledge and forcing them to make "upgrades" if they want to have a vehicle that meets the specifications that were initially specified. This happened to me last year in Ireland and the "upgrade" cost nearly three times the previously arranged rental. I appealed to three customer service personal and they informed me that they could do "nothing about it." Needless to say, I will never again rent from Hertz or any of it's subsidiaries. Prior to this experience I was a frequent Hertz Gold customer, but that did not matter to them.
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