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Hi jenniebez,

For starters, it is your husband who needs to argue the point of an estimate before approval with the garage and not you. Not because he's a man but because he was the one who took the car in and arranged for them to diagnose the problem. If the work order included a space for him to waive the call prior to completing the work, the garage is on the hook. If your husband waived that call, your problem is with him and not the garage.

Let's say he didn't pass and the garage has indeed done unauthorized work on your car. Your local consumer protection bureau would like to know this information. You can let the garage know you'll be sharing your experience with the bureau when you pay for the (unauthorized) work they performed.

Here's hoping they actually fixed the car.

- Sco
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