You might not have noticed it, but Apple has switched to a sort of proprietary "High Efficiency" photo and video format. The files take up a lot less space on your phone. Which is good. But you have to stay in the Apple ecosystem to use them. If you're a Windows user, or plan to share photos or video widely - say, to post them on the web - you'll need to convert those.Even better, just force your phone to switch back to the more standard .jpg and .mov formats.Here's a bit of "how-to" and a few more details.https://www.howtogeek.com/666363/how-to-convert-heic-photos-...https://www.howtogeek.com/327689/how-to-make-your-iphone-use...Short story for the how-to: Settings, Camera, Formats, Most Compatabile. My guess is that you'll need to check this setting every time you update iOS.I know I never changed the setting, and it annoys me that it was selected by default somewhere. I now have a bunch of photos - photos I can't take again - that are in a hard format for me to use in my Windows world.This might also explain the trouble some folks here have had in getting their photos off their phones for use elsewhere.--Peter
Have you tried exporting the photos? I know I have had JPG extensions on images that I exported from my iMac's Photos library - iPhone is my camera.
I don't use a Mac. I use Windows.From my reading in the links I provided, Apple does the conversion from High Efficiency to JPG or MOV on the Mac. If you stay solely in the Apple ecosystem, the photo and video format is pretty well hidden from you. It's only when you get outside that ecosystem the problems crop up.--Peter
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