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Hopefully, this one will be easy. My experience has been that routine problems are easy resolved.

Only if they pay attention. With our last problem, where they didn't think we had even filed for 9 years, we had all the documents in our hands and even signed as received by the USVI dept of taxation. Thankfully one of our co-workers highly suggested the need to hand deliver tax forms and have a copy with us for stamp and signature as received. Problem is, the IRS went from drooling over having supposedly caught a tax cheat/avoider, and looking to collect tons of taxes, to realizing they didn't have a leg to stand on, so they ignored the docs. Of course, that meant another letter got sent, we copied and overnighted the docs again, and it again got ignored. By the time we explained the situation the third time around, the 3rd IRS guy gave us the number of a taxpayer advocate, given we had been treated so poorly. It went smoothly in his hands.

I can't even imagine how bad that situation had been if we did not keep every single tax form and associated documents since the day we started paying taxes. Conventional thoughts on how long to keep docs didn't cover the time frame.

Easy would be welcomed.

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