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I agree with what you said, "It's not clear".

maybe an email to investor relations could clear it up?

I went to and looked at the interactive statements to see everything you saw, and I don't get it either. They clearly have bumped up their allowance for doubtful accounts, by $10,221, but the difference is $10,308 between the balance sheet net A/R (change) and the Cash Flow Net Receivables (change) over the 9 month period...
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