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I also had a very good experience with SS recently. I retired in June, but didn't get around to applying for SS until October (reflecting my lack of understanding of the income limit). Mrs. Fritz, my claims representative, was a veteran of the Gulf War, and extremely knowledgable. She went out of her way to make sure I got the maximum benefit available. She was prompt, and set up a follow-up appointment with my wife so that we did not even have to check in with the reception desk. It did take a while on the phone to set up the initial appointment using the toll-free number, but even that was a shorter trip through voice-mail hell than communicating with the typical large department store. SS should be cited as a model Government agency if this is typical. I would feel better about my tax dollars if all agencies were staffed with such conscientious and caring people.

And BTW, do you know it was a guy who is responsible? It might have been a woman!
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