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No. of Recommendations: 1
I am a First IB customer and sent their Customer Service an email about this. Up here in Chicago, I had heard that it was an audit regarding employee compensation, i.e. stock option incentives and nothing to do with the actual bank operation.

Within a half hour, I got a personalized email from their internal P.R. employee with some general info confirming the departure of the executive/President, but that there was no impact on the daily operations of the bank. She was right, nothing adverse has happened to my accounts.

She also said that if I had any other questions or concerns, she would be happy to have the CEO call me directly. I declined the offer because I didn't consider the ongoing audit an impact to my banking.

I don't think that any other bank would offer this kind of personalized response or attention. I have been banking online for 4 years and they have the best system. If you like to see real-time posting of your transaction details, then this is the bank for you.

Good luck in your decision.
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