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I am not surprised at the negatives from this poll.

AMEX lost my 15 year account last year when they could not get a change of address done properly (after multiple months of completing the change of address form), had me call back twice, didn't do as requested, etc. Then when I asked if they would do anything for me after all of the aggravation, they said "they were sorry". I asked if that was all they would offer and they said yes. I got to the supervisor level who also would not negotiate.

Next day I called to cancel my account, they immediately wanted to do more than say "sorry". I explained that their chance for negotiation was the prior day and demanded that they cancel my account.

They lost a good customer that day. I used to ring up large monthly bills and pay them in full each month.

Time is money - I wasted much of mine due to their incompetence. I would never do business with them again. I did look at the brokerage offer, but have been a happy Fidelity customer for about 20 years. I'm glad I stayed with Fidelity.

I don't normally trash a company (I didn't post this problem on the AMEX board when it originally occurred) but since you put a poll together, I thought I'd chime in my 2 cents.

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