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I do both, depending on the client and the return.

Most of my return clients are fairly well prepared, and it doesn't take that long to do the data entry while they are in my office. (I can talk and work at the same time.) A few take some further research but I usually do as much of the data entry while they are there as I can, and skip over the things that they need to get more info for me, or that I need to research myself. That way they leave with an idea of where they are, and a specific list of things that I still need. I really hate to ask them for something and then have to call back and ask for something else after I get the first thing.
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