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No. of Recommendations: 1
I do NOT recommend Allstate. It would take too long to describe the hassles I had with my hail-damaged roof.

I work in insurance, on the commercial side. USAA has, I believe, the highest Net Promoter Score among personal lines carriers. Chubb, historically, has always been known for exceptional claims service, but I think they were acquired a few years ago,so that may have changed.

I used to have Farmers and had a small claim with them--they were good.

Look at your state's department of insurance website. Someplace on there is an aggregation of information about complaints and issues with carriers. That can tell you a lot.
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