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I don't believe the employer is benefiting from the move to separately managed portfolios. The plan fiduciaries (usually the employer or others) have an obligation to pick appropriate investment options - and selecting non-mutual fund options is often a good choice (because of the lower expense ratios)for the participants. The employer gains nothing from this - except perhaps satisfaction that they are fulfilling their fiduciary obligations.

The ticker symbol issue is an issue - but Quicken will download data from Hewitt if set up appropriately. I'm not a big fan of their website - a little difficult to drill down to what I want to know - but it is usable - and it is geared towards long-time horizon investors, not "traders" or those with a shorter time horizon.

I keep my former employer's 401(k) there (and have not, nor will I roll it over to an IRA) because I like the funds and their low (institutional) expense ratios - something I can't get in a (retail) IRA....
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