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I have worked in the 401(k) industry as an administrator and investment advisor since 1987.

This all depends upon what you are looking for. I do not know specifically why you are unhappy with PayChex so cannot, and probably should not, comment on their services.

There are plenty of small independent "cheap" shops now that are investment agnostic. Companies like:

https://www.sharebuilder401k.com/low-cost-401k-plans.aspx
http://www.401keasy.com/pricing.php

I usually warn people about going the "cheap" route, but there are options.

You can PM me if you want to converse offline.
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