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I insist that the problem was with the Fool's servers (at least in my case), not the Internet.

You simply can't know that from doing a ping.

Slow ping times can be caused by anything between your computer and their server. For example, a bad ethernet cable in your home, or a problem with your cable modem, or a problem with the coax drop from the phone pole, or your ISP's router, or any of the upstream routers it needs to pass through on the way to the fool, or one of the Fool's routers.

But here's the puzzle: Why do you think these numbers are bad?

rtt min/avg/max/mdev = 13.986/15.488/18.523/1.606 ms

A maximum ping of 18.523 is quite good. (Remember that ping reflects not just speed, but latency.)
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