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I insist that the problem was with the Fool's servers (at least in my case), not the Internet.

You simply can't know that from doing a ping.

I agree. I used the ping data to indicate that, since the ping data were actually quite good, that it was not likely to be an Internet problem.

Slow ping times can be caused by anything between your computer and their server. For example, a bad ethernet cable in your home, or a problem with your cable modem, or a problem with the coax drop from the phone pole, or your ISP's router, or any of the upstream routers it needs to pass through on the way to the fool, or one of the Fool's routers.

I agree, though I have never had a bad eithernet cable in my home. I assume a typical bad eithernet cable would give an infinite ping time. I did have a bad router, and response times got worse and worse until I had Verizon replace the router (which they did, free).

I gave the traceroute and the ping times to rule out the Internet as the problem. The traceroute was not useful because so many links did not respond to the traceroute.

But here's the puzzle: Why do you think these numbers are bad?

rtt min/avg/max/mdev = 13.986/15.488/18.523/1.606 ms

A maximum ping of 18.523 is quite good. (Remember that ping reflects not just speed, but latency.)

You misunderstood: I think those times were pretty good.

The numbers that made me think the problem was at the Fool servers were the ones like this:

5360ms USEQ\WEB18
3609ms USEQ\WEB16

that give the times through The Fool's servers.
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