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I may have been overcompensating while trying not to focus on my recent Verizon horror story.

Oh pray tell. I've had about 3 months of horror with them on several fronts, and have been absolutely astounded at their ability to filibuster. This must be one of their primary competitive advantages.

A recent classic was while I was researching the phone tax refund issue that I mentioned a few days ago. I could not find the line item on the ~100 page bill that showed the tax. I called customer service and asked which one it was. I talked to 6 people (through multiple calls and being transferred around) and everyone professed complete ignorance of the issue. Surely, I am not the only one calling them about this, since nearly every individual and business in the country with phone service is eligible for a refund.

I finally talked to a supervisor and she suggested that I call the IRS. She said that Verizon was just reporting whatever information gave them, and that the IRS would be able to tell me what I was looking for. Normally I would argue, but I was so speechless, I just hung up.

T
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