No. of Recommendations: 2
I would like to backup my iphone X to my laptop. I plugged the phone into a USB port on my laptop and i get a message on my phone if the laptop should trust this device. I click on trust this device. I believe it used to go to itunes at that point. Now, it just does nothing.

Can anyone suggest a way for me to contact Apple and get help?? Thanks.\



A few notes:
1. What type of laptop, Mac or Windows? Which ever one, please make sure it is on the latest greatest version of the OS. For Win10, this actually means sometimes doing it manually. Let me know if you need help with that.
2. If Mac, scroll down a bit on this page and it will walk you through: https://support.apple.com/en-us/HT203977
3. Have you enlarged the font on your iPhone?
4. Do you see dots at the end of your iPhone SN?
5. If the two above are true, then the reason your serial number is "invalid" is because you are only giving a partial SN.

HTH, but if you still need help, post again and I'll walk you through whatever it is.
Kathleen
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