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No. of Recommendations: 6
I could've gotten a free dishwasher. But no, I had to be honest. Anyway, in case anyone wonders why Sears is in trouble, here's why (chat transcript):

Ashley (01:10:28 GMT) : Hi! How may I help you?

Me (01:12:06 GMT) : Hi Ashley, for order # 995166nnn, when do you plan to submit a payment request to my credit card? The $531.93 charge has been "pending" since Nov 25, which will be two weeks tomorrow. Thanks.

Ashley (01:14:13 GMT) : I see that the order got cancelled, I request you to call the bank before placing the order. As there was no payment done by credit card.

Me (01:15:26 GMT) : Order wasn't cancelled. Dishwasher was installed on Dec 1, and is working fine.

Ashley (01:17:28 GMT) : I am sorry as per our records the order was cancelled on 27th, I would recommend you to contact the installation to check on this. Please contact delivery team at XXX-XXX-XXX.

Me (01:18:37 GMT) : If I do nothing, the dishwasher is free, correct?

Ashley (01:20:32 GMT) : I am sorry for that, we would escalate this issue to check on this, however please confirm from the delivery team regarding this once.

Me (01:21:13 GMT) : I have brought this to your attention. If you can straighten it out on your end, fine. If not, fine. Have a nice day!

Ashley (01:21:55 GMT) : I am escalating this issue, thank you for letting us know.

Me (01:22:08 GMT) : Welcome. Bye.

Ashley (01:22:27 GMT) : Is there anything else that I may help you with?
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