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I'd say it's worth trying to get the 'past due' removed. Call, but also send a note (this is formal obligation, so get it in writing).

She may wnat to ask for additional addressed envelopes, so that she can make the payment whether or not the bill reaches her.

The surest way to get in hot water with a collector is to avoid contacting him or her. In my agency, even an unlikely promise to pay is treated more leniently than ignoring us. Best is prompt full payment, then prompt payment of some amount, then excuses.
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