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If it turns out my subscription lapsed (I suspect so, but don't have confirmation), and it's not some other glitch, I am happy to renew once I hear back from a live human being at Motley Fool.

Since you are posting you are obviously logged in. What do you see when you click on MY SERVICES, which in my PC browser window is the right-most choice on the top black line. Mine shows the two premium services I paid for. Moving to the left of that I see MY FOOL, which offers me the choice of viewing Account Settings. When I go there it shows me information about my credit card, what I am subscribed to, and that I will auto-renew on a specific date.
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