No. of Recommendations: 1
If no one else is having that problem, then could there be some other problem?

Logically, my next step would be to question the assumption that the user's computer is not the source of the problem.

We're also assuming that whatever is responding to the pings is the same system that responds to web page requests. I know just enough about the internet to be pretty sure that is a bad assumption. Pings can be responded to by one physical computer (or router or switch or whatever) while web pages are responded to by another.

So in reality, even the pings aren't a great test, although they do help rule out some parts of the internet between the user and the general vicinity of TMF's servers. Basically, we know we're not talking about a widespread internet outage. And we know that the user is connected to the internet.

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