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If you have heard that about Sanford I presume it was from one of their ads.
On another forum I go to Sanford and Comsec are bagged all the time for being down. They are nicknamed Sanf**k and Comsux.
Personally I use etrade and apart from a few minor glitches I am happy so far. Really I suppose it depends how time specific your trading/investing is. If your timeframe is short then an inefficient site WILL cost you money. If your timeframe is long then it might not matter if you can't get on today as long as you can tomorrow.
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