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In a past life, I designed computer-like hardware and systems that used computers as some of the building blocks to make them run. It is my experience that the reliability of computers is extremely high, far higher than almost anything else a person is likely to possess.

Most of what are called computer errors are not computer errors at all, but errors in the programs that are running the computer, or errors in the specifications of the programs the programmers are expected to write. Sometimes the input data are bad too.

It is very clear that Ally Bank is not suffering from computer error. One of those would either crash the system, or produce very very few erroneous 1099 forms. If they got a bunch, the program was at fault, and the blame belongs not to the computer but the programmers who wrote the programs, the integration team who verified that the programs complied with the specification, or the people who wrote the specification. In either case, Ally Bank is responsible and really must issue corrected 1099s in a timely fashion. Or they could pay the fines and interest the taxpayer would incur for relying on their forms.
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