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No. of Recommendations: 18

Indulge a topline? The four points, distilled, are:

1. Time is of the essense
2. Retention is critical.
3. Communication is extremely critical.
4. Acknowledge your errors.

The calls to action out of that are:

You have a very small amount of time. Not only do you have to do something about retaining users, you must also do something about retaining employees as well. You should redouble efforts to communicate internally and externally, and bag the preppie schoolboy attitude that it's your Godgiven right for things to work out in your favor.

This is nice, and a different tack, because it's not what to do, it's how to find out what to do, how to find the best options regarding what to do.

At the end of the day, you have to live and die with your own decisions, your own product and service development--but if you've had a long string of online failures, changing the managerial method by which you develop the revenue enhancers may be the only chance to meet a different end than and Soapbox.

Managerial experience is a glaring weak spot at the Fool--can we all at very least admit that? Pup's topline is a management brief, not a product development brief. I think right now might be a good time to listen, sincerely listen, to some people out here in the community, where there is a lot of managerial experience (and one helluva lot of experience with layoffs), maybe to listen not so much for what to do, but how to find out what to do. I think you could do worse than to print that post and xerox it and put it on a few desks.

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