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Such frustration! I would like to backup my iphone X to my laptop -- NOT to icloud. I have tried chatting with Apple support online and they want my serial number in order for me to do an online chat. I type in my serial number and I get a message that says it is not a valid serial number. So, there appears to be no option to online chat and ask WHY my serial number is "Not Valid" or whatever. It is so frustrating! Is there any [hone number to just call Apple and get help?? Gosh, I guess that is old fashioned.

I would like to backup my iphone X to my laptop. I plugged the phone into a USB port on my laptop and i get a message on my phone if the laptop should trust this device. I click on trust this device. I believe it used to go to itunes at that point. Now, it just does nothing.

Can anyone suggest a way for me to contact Apple and get help?? Thanks.\

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