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it appears that the ride-hailing model (Uber/Lyft) where thousands of cars are waiting to give people rides is a big contributor to congestion. If so, then there is a limit to how much ride-hailing can occur in major cities with traffic issues (which are basically all of them).

If I take an Uber, it means I left my own car at home. Net increase in congestion: zero.

A 90% empty bus is more congestive to traffic, than cars carrying the equivalent dozen or so people.
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