No. of Recommendations: 2
It doesn't sound like a hardware problem...perhaps something strange with how the OS is set up...

She bought from Costco and is exploring options with them.

I've purchased electronics through Costco in the past; and their concierge service is pretty good. I suspect they'll be able to help her work through this...
Print the post  

Announcements

What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.