No. of Recommendations: 1
It is possible that the OP may have underpaid and the credit company wrote it off.

Based on my own experiences, two examples come to mind (although both were related to utility bills IIRC). One time I mistyped the payment amount and had a balance due of 20 cents or something like that. After realizing the mistake, I tried to make a subsequent payment of the 20 cents, but the system would not accept/process payments under $1. In that case, the customer service rep said to just let it ride over into the next billing cycle and that they would waive any late payment penalty.

In a second situation, was trying to close out an account and there ended up being a residual balance/difference of 16 cents (or whatever) due after the "final" payment was sent (per the estimate they provided to me to close the account). The provider subsequently sent a corrected statement with the "small balance" adjustment to zero it out.

In my experience, when I over pay on a credit card (which I do sometimes on purpose or it occurs as the result of rewards or credits posting after the statement date), the "credit" just gets applied to the new balance under the next billing cycle.

It is not clear whether the OP's Elan account is for a credit card. If so, then I would have expected the 38 cents difference, whether a minor overpayment/credit or underpayment to the account, would have carried over to the next statement cycle (as opposed to being adjusted/cancelled). Question then to the OP, did this occur with some other type of installment loan (i.e., non credit card) account, for which no additional activity was expected, and this was to close the account out?
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