No. of Recommendations: 1
It is reasonable that Apple wants to track problems/support to specific phones. Hence they ask a serial number - unless of course they have your product's S/N associated with the Phone number you are calling from.

It is possible that someone at Apple just out of meanness says your phone S/N is not valid, but I doubt that. So if someone at Apple said you gave them an invalid S/N, believe them - they really believe you have provided an invalid S/N.

There are limited possibilities -

You did provide an invalid number - more on that below.

Apple's database has some how lost the S/N of your phone.

The Phone in question was be reported stolen, destroy or something else AND Apple's system for some reason classify/label such phones as "invalid" S/N

The best way to get your phone's S/N if from the phone screen. The numbers on the back are really small. Anybody who can read the back of the phone has eyesight beyond 20/20. So fire up the Phone, go to Settings; General and "About" -- Take a screen shot and be prepared to email that screen shot to Apple when you call.

Next just call AppleCare, tell them your previous contact stated the S/N was not valid and you are ready to email the screen shot so they can see that is the number on your phone if the person you are speaking to also thinks the S/N is not valid.

Here is a site that will show the configuration of my iPhone X from its S/N
Print the post  


What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.