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Judging from the opinions expressed thus far from the BAC camp I now understand the corporate picture. You people are inbred with distaste for customers. Don't you know we are the ones who pay your salaries; we keep this sinking vessel afloat. A long time ago banks listened to their customers, it was the golden rule. What happened?
We understand how growth and the current economy dictate a new corporate culture, however a commodity like customer appreciation should not be complacent issue. Take a look at both ends of the successful spectrum. Wal-Mart and Nordstrom's both serve very different clients, however customer service, word of mouth and consistency have made them top winners. Have a nice day!
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Pisces747

I think that everyone on this board would agree that following the golden rule is an excellent standard for a company to follow. I think that the point that is evading you, which everyone else on this board is trying to make, is that the reverse is true as well. The people that work for BAC are just that, people. The person on the other side of the phone trying to assist you could be your neighbor or a long lost relative. Your posts so far to this board have yet to follow the golden rule as you have suggested BAC do, even down to your sarcastic "Have a nice day!"

If you have something constructive to say, please let us know. Otherwise, I would strongly suggest that you not clutter up this board with unsubstantiated rumors. You have not responded to any requests for specifics as to how you went about resolving your problem, so I wouldn't expect anyone to take you seriously.

Have a nice day! (see the difference, I really mean it)
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