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Just as a follow up, I received a call from the Whitney last Friday (11 days after sending the letter). They apologized for the confusion, admitted fault saying no one had tried to redeem a "Trade Exchange of America" gift certerficate and that they should have accepted them, apologized for Victor's tone, said they would gladly credit my credit card if I mailed them the certificates (they went in the mail on Saturday) and they would send me another gift certificat to make up for their mistake if that was alright with me.

letter writing works!

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