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Of all things, Sears had posted a late payment charge of $25 on our bill, along with a finance charge.

I was hopping mad and called Sears today. All is well - the late payment charge and finance charge had already been wiped off the account - the computer picked up the payment on the same day as the late charge was made, so it was done automatically.

We've been Sears charge customers since 1974. This is the 3rd time this has happened in the past 18 months, and it had never happened before in all these years. We mail the payment in 7-10 days before the due date.

I asked that the due date be changed to a somewhat later date to keep this from happening again - no can do. Sears does not change the dates. Period. Our options are driving to the store and paying there to be sure the payment reaches them in time, calling them 2-3 days ahead of the due date to give them our checking account number to have the amount deducted from the account each time, or sending the payment in earlier than we do now. The Sears operator also mentioned paying extra so we have a credit in case our next payment doesn't reach them in time again!

OK - my question. Has anyone else on the board been having problems with Sears concerning this? Are they being sloppy with bookkeeping, is the mail extra slow now, or is there some other reason this has been happening recently?

Thanks
jmbellv



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