Skip to main content
No. of Recommendations: 4
Getting Hosed was going to be a single story about a couple billed $58,000 for water they didn’t use. Now, it’s more than two years of chronicling unfair and potentially unlawful water billing practices in Chicago.

The CBS 2 Investigators have found the City department whose taxpayer-funded responsibility it is to provide safe, affordable drinking water has utterly failed consumers and undermined our investigative efforts at every turn.

We’ve long known the City takes an apathetic approach to customer service, but until this story, we didn’t realize how callously indifferent it could be.


The bill for her Southside six-flat is now nearly $60,000 — for water that was never used. In fact, the building has been boarded up and vacant since her last tenant moved out in 2018.


But it’s not Russell making this assertion — he captured two separate Chicago Department of Water Management employees verifying the water was off at the property.

https://chicago.cbslocal.com/2021/05/17/getting-hosed-chicag...



t
Print the post  

Announcements

What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.