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Getting Hosed was going to be a single story about a couple billed $58,000 for water they didn’t use. Now, it’s more than two years of chronicling unfair and potentially unlawful water billing practices in Chicago.

The CBS 2 Investigators have found the City department whose taxpayer-funded responsibility it is to provide safe, affordable drinking water has utterly failed consumers and undermined our investigative efforts at every turn.

We’ve long known the City takes an apathetic approach to customer service, but until this story, we didn’t realize how callously indifferent it could be.

The bill for her Southside six-flat is now nearly $60,000 — for water that was never used. In fact, the building has been boarded up and vacant since her last tenant moved out in 2018.

But it’s not Russell making this assertion — he captured two separate Chicago Department of Water Management employees verifying the water was off at the property.

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