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<<It's entertainment for people seeking entertainment on a Sunday night. I wouldn't go making important business observations based on the show.>>

Maybe.....but it's also a good exercise to see oneself through the other guy's eyes (or camera lens).

If I had a dollar for every patient who came to my office with a "story to tell" about how the other guy screwed up....let's just say, I wouldn't need my office to earn a living.

With the sort of folk who are willing to badmouth their last dentist, I do a few things....

1) I try to make sure I don't make the same mistake (just in case they're actually giving an accurate account of what happened)

2) I try to make sure I cover my arse (just in case they're giving their own account of what happened)

3) I try to make sure all financial arrangements are watertight (just in case they're trying to justify stiffing their dentist with their account of what happened)

Not necessarily in that order!!

Vivienne
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