Skip to main content
No. of Recommendations: 1
Many NetBank customers have voiced concerns, here and at other message boards, about customer-unfriendly policies, practices, and fee structures.

NetBank's fees - "account inactivity" fees, fees for services like a copy of a cancelled check or a stop-payment order, are HIGHER than you encounter at megabank B&Ms. Those fees and costs can wipe out quite a bit of interest earnings, particularly since the IRS considers ALL non-IRA bank interest taxable but does NOT allow you to deduct bank service charges from those earnings.

Even more than the fees, there have been complaints from customers about having difficulty reaching telephone customer service, having routine transaction errors corrected in a timely manner, so-so processing of mailed deposits. Also NetBank does not offer some services like On-Demand ACH, check-image viewing, and ATM surcharge rebates.

There are some satisfied NetBank clients who post on these boards, but I personally would look elsewhere for a more user-friendly institution.
Print the post  


What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.