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Stocks I / Incyte Genomics


Subject:  INCY Customer Service Date:  10/31/2001  12:24 PM
Author:  jmille3 Number:  781 of 803

Incyte has the most pathetic customer service of any biological supply company I know. I recently wanted purchase 5 CDNA clones from Incyte. I went to their web site and tried to search their database of clones. Unfortunately, one has to downgrade to Netscape 4.7 or Internet Explorer 5 to access the database. Huh?
OK so I did that and still can't access the database, plus I have to go through all the BS of creating a account (to search for a product?). So call the company and place an order? Nope.
You have to leave a message and they will give you a call back.
Well it has been a day and no call back. So I have decided to clone the genes myself and hopefully I can sell them to a competitor after I sell my INCY stock.
Joe Milller
PhD/MBA Student
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