No. of Recommendations: 12
Mr. Engineer could have printed off the loan application, crossed through the incorrect middle initial and faxed the paperwork back to the loan originator.

Sure, but isn't the person he's dealing with at the mortgage company getting paid to do the work, and not the applicant? And if the mortgage broker I'm working with is too busy/lazy/uninterested/etc. to bother to get the initial paperwork correct which it seems they filled out, why should I think they'd be any better at ensuring that all the paperwork is done properly throughout the process? Isn't this service part of the service that the mortgage company is being paid to do?

Why should the customer have to do the work for the person they are paying?

To me, it's not a matter of if the customer thought of and did the work-around. As the customer, I'm paying for a service, and maybe you think I'm crazy, but I then expect to receive that service. I don't expect to pay for it and then have to do it all myself.

I cannot imagine you would do this to your clients and think it was fine.
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