No. of Recommendations: 12
Mr. Engineer could have printed off the loan application, crossed through the incorrect middle initial and faxed the paperwork back to the loan originator.

Sure, but isn't the person he's dealing with at the mortgage company getting paid to do the work, and not the applicant? And if the mortgage broker I'm working with is too busy/lazy/uninterested/etc. to bother to get the initial paperwork correct which it seems they filled out, why should I think they'd be any better at ensuring that all the paperwork is done properly throughout the process? Isn't this service part of the service that the mortgage company is being paid to do?

Why should the customer have to do the work for the person they are paying?

To me, it's not a matter of if the customer thought of and did the work-around. As the customer, I'm paying for a service, and maybe you think I'm crazy, but I then expect to receive that service. I don't expect to pay for it and then have to do it all myself.

I cannot imagine you would do this to your clients and think it was fine.
Print the post  


Useful Resources
Our Home Center has all you need to make buying and owning a home a great experience. Get or refinance a mortgage and much more!
Buying/Selling a Home FAQ

Mortgage Professor
Offsite resource for mortgage questions.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.