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My company used Alight/AonHewitt for several years for our 401k, without issue. Nothing disreputable about them. Just as you describe, we had customized investment "funds", not publicly traded ones. My primary investment has always been the "large company equity fund", effectively an S&P500 index fund, with an expense ratio of just .01%. Just last year the company transitioned to Voya, and all of our "funds" migrated over with us.

I suspect the choice of options available to you is made by your employer. Mine did not offer a self-directed brokerage, yours apparently has chosen to do so - at whatever fee structure they agree to. A change in account custodian/servicer is unlikely to enable a rollover to an IRA as an "in-service" transaction.
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