No. of Recommendations: 0
Never, never try to make things a little better the night before a customer presentation. I think the software has emerged from the black hole it found.

That reminded me of my last job. I worked for EDS, Ross Perot's former company, which provided IT services for other companies that didn't want to bother having their own IT departments. The deal was for us to provide everything, including computers, since we could get big discounts on Dells. And since we had the expertise. But the last company I was at thought it could save a little money by getting its own laptops and it wasn't long before we were getting emergency calls from sales and customer service people around the country complaining about crashed machines. They should have listened to the experts.

One time the company bought a hundred or two IBM Thinkpads, and to save money they got them from the IBM warehouse in Ireland. The first thing that pops into an IT professional's mind when you mention foreign laptops is wall plugs and adaptors. These computers came with European plugs and we had to order American-type power cords from IBM and, IIRC, American-type phone jacks for dial-up, thus delaying their deployment.

As part of EDS's contract with the company, we weren't responsible to support any equipment that didn't come through us. We took care of the laptops out of the goodness of our hearts but when one arrogant manager got a machine from a local shop, we left him hanging when it broke down a month later. Bwaaaa haaa haaa.

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