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My wife bought a new Dell desktop recently. There are a couple of problems with its function; and I would appreciate your advice should you have some.

It came with IE, 9, I believe, as the installed browser. It runs on the most recent MS operating system.

1. She can not open multiple tabs once IE is running.
2. She can not download any other browser.
3. The Kaspersky I installed has disappeared.

Anybody have any idea what the problem is? All I've tried is to download Chrome on my own computer and put it on a thumb drive to see if she can install from that, but that doesn't work.

She bought from Costco and is exploring options with them.
I doubt there are any viruses on's brand new.

How to proceed? Thanks for your thoughts.

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