Skip to main content
No. of Recommendations: 1
Of all things, Sears had posted a late payment charge of $25 on our bill, along with a finance charge.

I asked that the due date be changed to a somewhat later date to keep this from happening again - no can do. Sears does not change the dates. Period. Our options are driving to the store and paying there to be sure the payment reaches them in time, calling them 2-3 days ahead of the due date to give them our checking account number to have the amount deducted from the account each time, or sending the payment in earlier than we do now. The Sears operator also mentioned paying extra so we have a credit in case our next payment doesn't reach them in time again!

OK - my question. Has anyone else on the board been having problems with Sears concerning this? Are they being sloppy with bookkeeping, is the mail extra slow now, or is there some other reason this has been happening recently?

Yes, it sounds precisely like what they tried to pull on me. This is how I handled it:

First, I got them to wipe the charges, just like you did. I asked them to change the billing date and got laughed at (I think that happens more and more when you start to become a Fool).

So I decided to take advantage of my bank's online bill-pay feature (which I do anyway but with a twist):

As soon as I get the bill I pay the minimum payment, which usually is small. Then, when my paycheck comes in (just before the due date), the minimum payment has already been met and I send them another payment for what I feel I can afford that month (I'm working on eliminating the debt entirely, but I have higher-interest cards to pay off first).

This works if you have or can get any kind of electronic payment option. Or you can do it at Sears.

Oh yes, and once you do send in the minimum payment, check their website frequently to ensure they received it. Or call them. Warning: even after you send in the minimum payment, they'll still show a "minimum payment due" on the website

My ultimate solution is to pay them off and not deal with such a limited range of options. Sears stuff tends to be quality, in my experience, but from now on I'm paying cash up front.

Hope this helps.

Print the post  


UGC Disclosure Notice Regarding Credit Card Posts
Community board discussions about credit cards are not provided or commissioned by banks who may have advertising relationships with The Motley Fool. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.